Privacy Policy

4 months ago

Effective Date: 2024
Website: https://chargehosting.com

At ChargeHosting, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

ChargeHosting is a web hosting provider offering hosting and related online services. Our website address is: https://chargehosting.com.

2. What Information We Collect

We may collect the following personal data when you visit our website or use our services:

  • Account Information: Name, email address, billing address, phone number, and payment details.
  • Technical Data: IP address, browser type, device information, and access logs.
  • Support Communications: Any information provided in support tickets or live chat.
  • Usage Data: Pages visited, time spent on the site, and other analytics data.

We only collect data that is relevant and necessary to provide our services and fulfill legal obligations.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To create and manage your account.
  • To deliver and maintain the services you purchase.
  • To process payments and issue invoices.
  • To provide customer support.
  • To monitor system performance, prevent abuse, and enhance security.
  • To send essential updates or service-related communications.
  • To comply with legal obligations.

We do not sell or rent your personal data to third parties.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent.
  • The necessity of data for the performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate interests (e.g. fraud prevention, service improvement).

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings. For more details, please refer to our cookie policy (if applicable).

6. Data Sharing

We may share your data with:

  • Trusted third-party service providers (e.g. payment processors, domain registrars, analytics tools), strictly for service delivery.
  • Law enforcement or regulatory bodies if required by law or to enforce our terms.

All third parties are required to handle your data in accordance with applicable privacy laws.

7. Data Retention

We retain personal data only as long as necessary:

  • To provide services.
  • To meet legal and tax obligations.
  • To resolve disputes and enforce agreements.

Data associated with inactive accounts may be deleted after a reasonable period.

8. Your Rights

Under the GDPR (General Data Protection Regulation), you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent at any time (where applicable).

To exercise any of these rights, contact us using the details in Section 11.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption, firewalls, access controls, and regular security audits.

10. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Contact Information

For any privacy-related questions or requests, please contact us at:

If you are not satisfied with our response, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws or services. Updates will be posted on this page with the new effective date. Continued use of our services implies your acceptance of the revised policy.

Thank you for trusting ChargeHosting. We’re committed to keeping your data safe and secure.